Refund Policy
Refund Policy – Cappuccilli Federico (BE 0690.965.444)
Effective Date: 01/01/2024
1
No Refund Policy
All payments made to the Agency are final and non-refundable.

This includes, but is not limited to:

Strategy consulting
Marketing services
Media buying
Creative production
Software setup or digital solutions
Any other custom or project-based work.
2
Non-Delivery or Delay
The Agency commits to delivering services within agreed timelines. However, delays caused by:

Client non-responsiveness or lack of required input
External third parties
Force majeure eventsdo not constitute grounds for a refund.
3
Cancellation
If the Client chooses to cancel a service after initiation:No refund will be issued In certain cases, the Agency may choose to pause or credit work at its sole discretion
4
Chargebacks
Unauthorized chargebacks or payment disputes will be treated as breach of agreement. The Agency reserves the right to pursue legal action and recover all legal, administrative, and collection costs incurred.
5
Quality and Satisfaction
Marketing is a subjective and result-based industry. While the Agency strives for high standards, dissatisfaction with strategy, content, design, or results does not entitle the Client to a refund.
6
Legal Jurisdiction
These terms are governed by Belgian law. Any dispute will be handled exclusively by the competent courts in Bruges, Belgium.